Clearing Skype (Lync) for Business Cache Instructions for clearing the application cache in Skype for Business for both Mac and PC. Choose File – Sign Out to log out of Skype. To clear the Skype for Business 2016 for Mac cache. Log out and quit Skype for Business. Go to Finder > press Command+Shift+G. LWAJSPersistentx.log Where x is a number, usually 0 or 1. Opening up the file, you will see a whole bunch of information including information about WebTicket, MRAS, and ICE candidates among other information.

Enter /users//documents 9. Navigate to Microsoft User Data 10. Delete the following folders: o / Microsoft Lync Data o / Microsoft Lync History 11. Open Keychain Access from the /Applications/Utilities folder and delete all keychains starting with OC__KeyContainer. In your Login keychain, delete all e-mail address certificates. Click the Windows Skype for Business/Lync icon to reopen the program. To clear the Skype for Business 2016 for Mac cache 1.

To collect log files and system information for Lync for Mac issues, follow these steps: • Verify the version of the operating system that's used. • Verify the error message that's returned. • Turn on logging for troubleshooting in Lync for Mac. To do this, follow these steps: • On the Lync menu, click Preferences, and then click General.

Gathering Logs from a Skype for Business Desktop Client • • 2 minutes to read • Contributors • • • In this article In this article: • • If your failure scenario involves a Skype for Business desktop client as the remote endpoint in a chat conversation or AV call, then you should include the logs from the desktop client in your error report. You can view the desktop client logs on your own, but we haven't documented the logging format so you probably won't find resources to make sense of them. Instead, collect the logs and submit them with your bug report. Logs available for the Skype for Business desktop client There are two types of logs available from the desktop client: •.UccApilog files contain general client usage information •.etl files contain media-specific log information For any bugs related to Audio/Video, please attach both log types if possible. For bugs not related to Audio/Video, the.UccApilog files should be sufficient. Collecting logs from a Skype for Business desktop client On a Windows machine, the logs for a Skype for business desktop client will be located in the following directory:%LOCALAPPDATA% Microsoft Office 16.0 Lync Tracing The.UccApilog files will have names that look like this: Lync-UccApi-[[n]].UccApilog where [[n]] should be replaced by a number 0-2.

Pdf download for mac osx. • Call international numbers with ease: International calls to mobiles and landlines is now quicker with the ability to select a country/region. From Calls, select the dial pad, and then choose the country/region you want to call from the drop-down. Windows Desktop, Mac, and Linux 8.16.0.4 begins rolling out February 21, 2018, and releases gradually over the next two weeks.

Please try if the issue can be reproduced with the test account. Thanks, Alex. Hi Hantel, Does the Presence Updating status occur in the other test accounts and devices? (All the test accounts I provided have the same password.) Can you change your devices to a different network to test the Presence Updating issue again? Moreover, I'd like to collect the complete screenshots of the search results from the Windows clients, Mac clients and Android clients. Please don't remove any information from the screenshot. To protect your privacy, you can provide them in Private Message.

This article is a collection of useful resources to help you in troubleshooting Skype for Business (Lync). SfB/Lync Log File Locations Windows Client Logs SfB 2016:%userprofile% AppData Local Microsoft Office 16.0 Lync Tracing Lync 2013/SfB 2015:%userprofile% AppData Local Microsoft Office 15.0 Lync Tracing Lync 2010:%userprofile% tracing Log File: Lync-UccApi-#.UccApilog Web App Logs Add?sl=1&log=full to the end of your meet url to enable detailed logging e.g. Log location:%userprofile% AppData Local Microsoft LWAPlugin Tracing and look for a file name Log file name: LWAJSPersistent#.log Lync Server Logs Lync 2010/2013 tracing – C: WindowsTracing Lync Windows Client Cache Its often a useful troubleshooting step to delete the Lync client side cache, in particular when dealing with address book issues. You can find the client cache folders as follows. Its safe to delete the entire sip_@ folder. Note that to do this you will need to exit the Lync client.

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